Your professional provider of Domiciliary Care Services throughout the region.

April 4th, 2018

If you have been receiving nuisance phone calls, or are constantly being cold-called by sales people, then you’re not alone.

How to stop nuisance calls

According to research commissioned by Aviva, consumers were bombarded with 2.2 billion nuisance calls and texts relating to an injury-related claim, pension, PPI or other insurance related matters in 2017.

And it seems elderly people are particularly vulnerable. The statistics, based on Ofcom data, show:

  • 57% of people say nuisance calls and texts are the most annoying thing about having a phone
  • The over 65s were targeted with approximately 30% of all nuisance calls and texts
  • Nearly 900m calls and texts were chasing a personal injury claim or insurance issue
  • There have been 2.7m more pensions-related nuisance calls since pension freedoms

But there is a solution: the Telephone Preference Service.

The Telephone Preference Service (or TPS) is a free service and is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls.

It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS, unless they have your consent to do so.

The TPS can also accept the registration of mobile telephone numbers, although this won’t prevent you from receiving text messages. If you wish to stop receiving SMS marketing messages, then you need to send an opt-out request to the company involved. Using a smart phone, you should also be able to block calls.

As TPS registration only prevents marketing calls, organisations will still be able to call you for the purposes of genuine market research.

To register a phone number with the TPS you should call 0345 070 0707. You can also complain to the Information Commissioner’s Office if companies break the rules, by calling 0303 123 1113. If you receive silent calls you should contact Ofcom on 0300 123 3333.

This blog was written by Steve Mills, DoCare Director. If you have a relative who you think would benefit from DoCare’s services, or would like assistance yourself, please get in touch. If you are interested in a rewarding career as a support worker, we would love to hear from you – please give us a call or you can apply online.