Your professional provider of Domiciliary Care Services throughout the region.

January 19th, 2018

The team here at DoCare are delighted that we’ve been given a ringing endorsement by the governing body which oversees the social care sector, the Care Quality Commission.

Care Quality Commission

A report just published, following the CQC inspection in November, gave us full marks in all of its five key areas: Safe, Effective, Caring, Responsive and Well-led.

We are thrilled with the report, which is among the best we have received in our 13 year history.

It is a wonderful reflection on our fantastic team’s dedication to social care and in particular their care and commitment to our clients. Everybody, from the support team who provide the care, to the team who handle our 6am to 11pm on-call system, to the head office team and managers, play their part in providing the very best level of service to our clients.

In her report, the CQC inspector noted that “the service was responsive to people’s needs. Care plans were person centered to provide consistent, high quality care and support. The service was caring. We observed staff supporting people in a caring and patient way. Staff knew the people they supported well and were able to describe what they liked to do and how they liked to be supported. People were supported sensitively with an emphasis on promoting their rights to privacy, dignity, choice and independence”.

The inspector also commented that DoCare was well-led, with regular quality assurance checks and audits carried out, and actions taken to improve the service. Staff who were interviewed by the inspector spoke of the open culture and the environment, saying DoCare was an enjoyable place to work and they felt integral to the organisation.

It is wonderful to receive such positivity in a climate where we hear a lot about the things that are perhaps not going so well for the care sector.

If you would like to join the DoCare family, as a client or as a member of our brilliant team, please get in touch.

 

This blog was written by Steve Mills, DoCare Director. If you have a relative who you think would benefit from DoCare’s services, or would like assistance yourself, please get in touch. If you are interested in a rewarding career as a support worker, we would love to hear from you – please give us a call or you can apply online.