Your professional provider of Domiciliary Care Services throughout the region.

March 1st, 2017

We’re now in our 13th year at DoCare, and our company has changed in many ways. Whereas we started with just myself, Una and one client, we now employ dozens of fantastic support workers, have a brilliant head office team and – of course – many, many clients. They all make up the DoCare family.

We’re alawys sad when one of our team leaves, and recently Will – our client services co-ordinator – left to go to Korea to teach English. Will had joined us when he graduated from university, and was a brilliant and versatile member of the team, so we will miss him.

But this has given us an opportunity to review the client services co-ordinator role. We are always looking for ways to innovate and improve, and we saw an opportunity here.

So our new client services role will be broader than the last, to reflect the size of the business but at the same time ensuring we remain true to our ethos, of delivering a better day for our clients.

Our new co-ordinator will be tasked with:

  • Spotting where we have spare capacity
  • Making that capacity available to potential new clients
  • Helping speed up and ease the process of getting clients home from hospital
  • Making the best of our resources to give the best value to our clients
  • Shaping and improving our client services team

An important goal for us it to move towards a full seven day service, so we can take on new clients at any time. We believe this links well with the planned extended services of GP practices and hospital doctors, and will be better for our clients.

We’re excited about the new role and are looking forward to putting somebody in post.

And because Will is moving to Korea, I’m reminded of a Korean saying, “Shi-jaki bani-da”, which means “Starting is half the task”. And that’s how it seems to me – we’re still just starting in our pursuit of making every day a better day for those we support.

 

This blog was written by Steve Mills, DoCare Director. If you have a relative who you think would benefit from DoCare’s services, or would like assistance yourself, please get in touch. If you are interested in a rewarding career as a support worker, we would love to hear from you – please give us a call or you can apply online.